Room Attendant

The Omni Richmond Hotel is ideally located in the heart of everything that makes Richmond a unique and special destination, known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy proximity to timeless architecture, restaurants, nightlife, and the scenic James River. The hotel is at the center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol. Associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride of working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment.

Responsibilities

• Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock supply cart and ensure that it is neat and well organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Requirements

• Strong attention to detail.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior housekeeping experience required or other relevant environmental services experience.
• Ability to stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead, and squatting.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to report to work on time and when scheduled.
• Ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include payroll systems.