Room Attendant

Responsibilities

• Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor.
• Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation.
• Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience.
• Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution.
• Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services.
• Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow.
• Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests.
• Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.

Requirements

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.
• Experience / Education: Prior housekeeping/cleaning experience and customer service experience preferred.

Skills

• High-level customer service skills.
• Effective communication with guests and team members.
• Ability to learn quickly and pay attention to detail.
• Maintain composure when working under pressure.

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Paid Group Term Life Insurance for select positions.
• Short-term Disability coverage with 50% shared cost.
• Employee Assistance Program (EAP).
• Opportunity to purchase additional employee-paid life insurance.
• Robust Paid Time Off (PTO) plan and 7 paid holidays.
• Access to earned wage access program.
• Exclusive hotel travel discounts as a member of the team.

Pay

Pay range $16-$17 per hour.

Schedule

Details on schedule will be provided upon hire.