Room Attendant

About the Role

The Room Attendant is responsible for cleaning and stocking guest rooms to meet resort standards of cleanliness.

Responsibilities

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or 3M cleaning agents.
• Strip and make beds and sofa beds, change bed linens which may require lifting bedspreads.
• Dust all furniture, pictures, drawers, window ledges, door thresholds, and shelves thoroughly.
• Push and pull vacuum throughout the entire suite and empty trash.
• Replenish amenities, linens, and supplies in guest suites.
• Sweep balconies.
• Sign for room keys, retrieve, push, and restock heavy cart.
• Respond, in a timely manner, to guest requests for items such as an iron, safety instructions, assistance, directions, and/or information.
• Report all suspicious persons, activities, or hazardous conditions to Manager/Manager on Duty.
• Turn in all items found in the working area to the resort lost and found (e.g., jewelry, watches) and immediately notify the Housekeeping Department.
• Thoroughly clean a minimum of 16 rooms as specified by management.

Requirements

• Ability to push and/or pull equipment weighing up to 100 lbs.
• Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces.
• Ability to communicate effectively with other associates as well as guests.
• Ability to follow directions and meet deadlines.
• Ability to comprehend the English language sufficient to understand labels, instructions, and basic guest requests.
• Minimum one (1) year of Room Attendant/room cleaning experience preferred; willing to train.

Qualifications

• Behaves ethically.
• Communicates effectively: speaks and listens in a clear, thorough, and timely manner; general knowledge of the English language required.
• Professional appearance: exhibits an appearance appropriate for a four-diamond resort (specific grooming standards are available for review).

Working Conditions

• Attendance as scheduled is a critical element in all positions at The Scott Resort and Spa.
• Team members must share the resort’s Purpose (Making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).
• Must demonstrate a high level of courtesy and respect for both internal and external guests.
• A true customer focus is essential to success with our property.