Room Attendant

Duties And Responsibilities

• Able to work a flexible schedule, be reliable and adhere to start times.
• Wear proper attire and a nametag while on shift. Keep personal appearance professional.
• Complete all required company and brand-specific training and/or certifications in a timely manner.
• Acknowledge guests in public areas with warm friendly greetings.
• Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.
• Report guest issues and complaints in a hospitable manner to ensure guest satisfaction is delivered. Always maintain professionalism consistent with hotel brand and company expectations.
• Perform quality cleaning that meets brand standards within set timelines.
• Pay attention to detail to ensure all items are available for guest use in the rooms according to brand standards.
• Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Follow established health and safety procedures for using cleaning chemicals and equipment.
• Update the status of rooms cleaned on the assignment sheet and communicate discrepancies to the supervisor.
• Conserve energy by turning off lights when the room is not occupied, switching off TV and set HVAC units according to seasonality. Report water leaks immediately.
• Report any room damages to the Supervisor and note maintenance deficiencies on work orders.
• Always maintain a clean, safe, and hazard-free work environment.
• Assist in maintaining other areas of the hotel in a clean and orderly condition.
• Report accidents pertaining to guests or personal injury immediately to a supervisor.
• Restock the housekeeping cart according to the supervisor's direction.
• Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
• Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
• Follow supervisor directions and work independently with minimal supervision.
• Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.
• Attend scheduled meetings and necessary training sessions as requested.
• Know and be able to follow the emergency procedures for the Hotel.

Physical, Mental And Environmental Demands

• Be able to perform job functions with attention to detail, with efficiency and under time constraints.
• Requires physical mobility and stamina, be able to work in a standing position for your shift.
• Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
• Be able to bend, reach, push, kneel, pivot and grip items frequently throughout the workday.

Skills, Educational Background And Experience

• A High School Diploma or GED preferred.
• Customer service skills and communication.
• Able to organize, plan ahead and manage workload.
• Work cohesively with co-workers as part of a team.
• Ability to work effectively in a fast-paced environment.