Room Attendant

About the role

The Room Attendant is responsible for helping achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. The Room Attendant will clean and stock guest rooms, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

Schedule

The hours for this role are typically 8am–4pm (business dictates when you leave). Weekend availability is required.

Responsibilities

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Clean rooms according to property specific and system standards.
• Strip and make beds, change the duvets.
• Dust all furniture and picture frames.
• Push and pull vacuum throughout entire room.
• Empty trash.
• Replenish amenities, linens, supplies in guest rooms.
• Retrieve, push and restock Housekeeper cart.
• Visually inspect room for cleanliness, appearance, and uniformity.
• Able to perform all housekeeping associate duties as outlined in the training program and property specific checklists.
• Operate all equipment in correct and safe manner.
• Able to push and/or pull equipment weighing up to 100 pounds.
• Able to communicate effectively with other associates, as well as guests.
• Utilize HelloShift as a communication tool between you and your co-workers.
• Able to follow instructions, directions, and meet deadlines.
• Accommodate guest special requests courteously.
• Answer guest questions regarding hotel and local area facilities and services.
• Responsible for the proper administration of key control for issued keys.
• Notify Executive Housekeeper of any problems with linen.
• Carry out any reasonable request by management that you are capable of performing.
• Must be available day before & day of QA Inspection.

Technical Skills

• Familiar with frequently used standard operating procedures.
• Ability to work independently with minimum supervision.
• Ability to communicate effectively both written and verbally.
• Individual must possess a good work history and stability.
• Willingness to respond to emergency situations on short notice.
• Individuals must be service and detail oriented.
• Must comply with all department, hotel, and corporate standard operating procedures.
• Responsible for knowing Hotel emergency procedures.

Guest Relations

• Be ready available/approachable for all guests.
• Take proactive effort when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.

Requirements

• The hotel operates 7 days a week, 24 hours a day.
• Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read, write, and speak English fluently.

Pay

$15.00 per hour

• Weekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollars hourly)

Benefits

• Paid Vacation
• Paid Birthday
• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan – Company matches up to 3%
• Team Member Travel Program – highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor – Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program (Your meal is FREE if you're on the clock!)
• Other Restaurant Discounts