Room Attendant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

About the role

Step into the future of hospitality at The Atlas Hotel, Boston’s first-of-its-kind hotel where local connection meets global inspiration. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration.

Responsibilities

• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas, and closets clean, organized, and vacuumed (when applicable).
• Restock and prepare housekeeping carts for the next day.
• Replenish chemical bottles as needed.
• Clean guestrooms with the door closed according to standards, unless requested otherwise by the guest.
• Report all missing items from rooms (e.g., irons/boards, hair dryers) to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to hotel standards.
• Sign into the Alice device to retrieve daily room assignments and follow procedures according to Highgate.
• Utilize Alice device to report maintenance issues and guest requests.
• Carry a phone with a Relay option at all times and operate mobile phones and Relay devices efficiently and professionally.
• Ensure proper use of radio etiquette within the department.
• Walk assigned floors at the beginning and end of shift; remove newspapers, trays, empty ash urns, trash, and/or linens, and note areas needing immediate cleaning.
• Adhere to the schedule for project cleaning of public areas and the outdoor terrace as needed.
• Maintain stairwells to hotel standards.
• Practice safe work habits to ensure safety for guests, coworkers, and self.
• Return all keys and devices to the Housekeeping Office at the end of each shift.
• Ensure overall guest satisfaction.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and personal protective equipment (PPE).
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Requirements

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effective listening skills to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.