Room Attendant

About the Role

The Room Attendant ensures assigned rooms are fully stocked, cleaned, and serviced to a high standard, and maintains the cleanliness and appearance of all public spaces within the hotel. Promptly address guest queries and resolve complaints within the scope of responsibilities.

Responsibilities

• Greet guests and respond to queries
• Make beds in guest rooms
• Replenish supplies such as drinking glasses, water, coffee, writing supplies, and bathroom supplies in guest rooms
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas
• Clean rugs, carpets, upholstered furniture, and draperies using a vacuum cleaner
• Dust furniture and equipment
• Polish metalwork, such as fixtures and fittings
• Wash walls, ceilings, woodwork, windows, door panels, and sills
• Empty wastebaskets, clean ashtrays, and transport trash to disposal areas
• Replace light bulbs
• Collect soiled linens for laundering and store linen supplies in the linen closet
• Load articles into washer and add specified cleaning agents
• Lift clean, wet articles from washer and place them into wringers and driers
• Sort dried articles according to identification number or type, fold, and store them
• Report technical issues and maintenance needs
• Update the status of guest rooms on the assignment sheet
• Return and restock the cleaning cart at the end of the shift
• Comply with all housekeeping policies, procedures, and standards
• Perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items, and movements such as bending, twisting, and reaching
• Other duties as assigned

Key Strengths for Success

• Ability to carry out specific oral or written instructions, frequently following a simple routine
• Ability to perform repetitive actions consistently

Qualifications

• High school diploma or equivalent required
• Previous housekeeping or custodial experience preferred but not required
• Successful completion of a background check is required prior to employment

Benefits

• Medical, dental, and vision insurance (HSA available)
• Company-paid disability and life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with company match
• Employee discounts
• Paid vacation and sick time

Schedule

Must be able to work weekends.