Room Attendant

Job Details

Come join our team at The Draftsman Autograph Collection Charlottesville! Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, just steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia’s original voices and visions of three Presidents—Madison, Monroe, and most notably, the profound ingenuity of Thomas Jefferson. These historical references are presented in engaging ways, connecting the past, present, and future of this storied, historic region. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services, making it an inspiring place to build a career.

About the Role

The Room Attendant position at The Draftsman Autograph Collection Charlottesville is dedicated to ensuring the comprehensive cleanliness and meticulous preparation of guest rooms and suites. They consistently uphold the highest standards of quality and uniformity, significantly enhancing the overall guest experience and satisfaction. Their keen attention to detail and unwavering commitment to excellence play a crucial role in maintaining the impeccable reputation of our hotel.

Responsibilities

• Clean assigned rooms/suites according to standards. This includes making beds, cleaning bathrooms, vacuuming, dusting, and arranging furniture.
• Replenish room amenities such as toiletries, paper products, and towels.
• Maintain the cleanliness of exterior entryways and hallways.
• Stock and organize the housekeeping cart daily to ensure readiness.
• Manage issued room keys responsibly and follow proper key control procedures, including handling keys left by guests.
• Deliver lost and found items promptly to the Executive Housekeeper’s office for documentation and safekeeping.
• Immediately report any unusual conditions or concerns in guest rooms to the Executive Housekeeper.
• Respond to and fulfill special guest requests courteously and efficiently.
• Ensure the privacy, confidentiality, and security of all guest rooms and suites.
• Keep linen closets and supply areas clean, organized, and well-stocked.
• Report maintenance issues and assist in resolving guest complaints or concerns.

Qualifications

• Ability to stand for long periods of time.
• Ability to lift, carry, and bend during the majority of the shift.
• Ability to work independently.

Skills and Abilities

• Ability to stand for long periods of time.
• Ability to lift, carry, and bend during the majority of the shift.
• Ability to work independently.

Benefits and Perks

• Health, dental, and vision insurance.
• Leaves of absence.
• Retail plans.
• Paid time off.
• Hotel room discounts.
• Daily pay access.