Room Attendant

About the role

The Country Inn & Suites by Radisson, Seattle-Bothell, is seeking an energetic individual to join our Housekeeping team as a Room Attendant. We are proud to offer a competitive package that includes a competitive hourly wage of $20.00, a generous vacation package, 8 paid holidays, and an excellent benefits package for full-time employees.

Key Responsibilities

• Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom.
• Maintains cleaning protocols, empties all trash containers and replaces with fresh liners, restocks useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items, ensures removal and appropriate disposition of guest room trays, glass and silverware, cleans and vacuums exterior entry and hallways, keeps linen closets and supply areas clean and organized, ensures guest laundry and dry-cleaning orders are attended to promptly, notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs, promptly handles guest complaints or requests and refers to supervisor if unable to handle, ensures that all rooms or suites are secured upon leaving the guest room or suite.
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements

• Ideal candidate will have a minimum of one -year hospitality experience in housekeeping.
• Follows instructions and communicates effectively.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Can clean multiple room types and meet the daily cleaning quota.
• Willing to work a flexible schedule including weekends and holidays.
• Adheres to the policies and procedures of the hotel.

Physical Demands

• Perform repetitive hand and arm movements.
• Ability to lift up to 50 pounds.
• Ability to pull, push up to 100 pounds.
• Must be able to squat, bend, kneel and twist.
• Ability to stand for long periods of time.
• Occasional lifting of up to 50 pounds.

Other Information

• The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.
• In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
• This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.
• Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
• Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage; Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance; Financial benefits for retirement and health savings; Employee recognition programs; Discounts at Choice hotels worldwide.
• About Choice: Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.