Room Attendant

About the role

Responsible for providing housekeeping services by performing cleaning tasks of hotel guestrooms and public areas per quality control standards for cleanliness.

Responsibilities

• Provides courteous housekeeping services for guests.
• Washes and sanitizes bathroom floors, tubs, sinks, showers, and commodes.
• Makes beds in neat wrinkle-free condition including roll-a-ways, cribs, and sleepers.
• Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas.
• Confirms all appliances are operational and set property such as clocks, radios, televisions, and lighting.
• Carries linens, towels, toilet items, and cleaning supplies using wheeled carts.
• Empties wastebaskets, empties and cleans ashtrays, and transports other trash and waste to disposal areas.
• Replenishes supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• Keeps storage areas and carts well-stocked, clean, and tidy.
• Dusts and polishes furniture and equipment.
• Sweeps, scrubs, waxes, and/or polishes floors, using brooms, mops, and/or powered scrubbing and waxing machines.
• Cleans rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• Washes windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Hangs draperies and dusts window blinds.
• Disinfects equipment and supplies using germicides or steam-operated sterilizers.
• Observes precautions required to protect hotel and guest property and reports any damage, theft, and found articles to supervisors.
• Removes debris from driveways, parking lots, and swimming pool areas.
• Polishes silver accessories and metalwork such as fixtures and fittings.
• Replaces light bulbs.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• All other duties as assigned.

Requirements

• Workers in this position must be 18 or older.
• Housekeeping or janitorial experience preferred.
• Working knowledge of cleaners, solvents, and equipment.

Skills

• Communication Skills: Ability to communicate effectively orally and in writing clearly and concisely.
• Autonomy: Ability to work independently with minimal supervision.
• Energetic: Ability to work at a sustained pace and produce quality work.
• Interpersonal: Ability to get along with a variety of personalities and individuals.
• Organized: Possessing the trait of being organized for following a systematic method of performing a task.

Physical Demands

• Stand: Constantly
• Walk: Frequently
• Sit: Not Applicable
• Handling/Fingering: Constantly
• Reach Outward: Constantly
• Reach Above Shoulder: Occasionally
• Climb: Not Applicable
• Crawl: Occasionally
• Squat or Kneel: Occasionally
• Bend: Frequently
• Lift/Carry:
  • 10 lbs or less: Frequently
  • 11-20 lbs: Frequently
  • 21-50 lbs: Frequently
  • 51-100 lbs: Occasionally
  • Over 100 lbs: Not Applicable
• Push/Pull:
  • 12 lbs or less: Frequently
  • 13-25 lbs: Occasionally
  • 26-40 lbs: Occasionally
  • 41-100 lbs: Occasionally
• Other Physical Requirements:
  • Vision: Near and Far
  • Sense of Sound
  • Sense of Smell

Work Environment

• Work will take place in a busy gaming environment with multiple distractions.
• The noise level in the work environment is usually moderate to loud.
• The environment is subject to smoke and associated effects.

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.