Room Attendant, Ambassador Hotel

At Ambassador Hotel Wichita, Autograph Collection, we set the standard for luxury and sophistication in downtown Wichita. With 117 elegant guest rooms, our hotel is home to Siena Tuscan Steakhouse, known for its refined Italian cuisine, and an inviting, upscale ambiance. Team members thrive in a setting that values hospitality, guest experience, and professional development. Whether welcoming travelers or assisting with high-end events, working here means being part of a team that takes pride in delivering personalized service in a stunning, historic setting.

About the role

To clean all areas of the hotel thoroughly, with the key aim of enhancing the guest experience by maintaining excellent standards of hotel cleanliness. Responsible for reporting any maintenance problems and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Responsibilities

• Clean and disinfect assigned guestrooms including bathrooms.
• Dust furniture; vacuum carpeting, area rugs, draperies, and upholstered furniture; make beds and change sheets; sweep, mop, and wash floors; pick up debris and empty trash containers.
• Spot clean walls and doors as required.
• Tidy guest's personal belongings as required.
• Clean public spaces as needed.
• Restock towels and all supplies that are needed in the rooms.
• Replace facial tissue, toilet tissue, and bathroom amenities in correct amounts and locations.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Company safety/sanitation requirements.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Maintain cart and linen rooms in a safe and orderly fashion.
• Report all maintenance problems for guest satisfaction.
• Responsible for keys assigned to them.
• Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.
• Comply with all Company policies and procedures, including all safety and sanitation policies.
• Work in a safe manner when handling heavy loads or heavily soiled linen, including using PPEs.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Understand emergency procedures for the Housekeeping department and the entire Hotel.
• May be required to work evenings, weekends, and/or overtime.
• Additional tasks and responsibilities may be assigned at the discretion of the manager; tasks may be added or revised based on business volume and need.

Requirements

• Fluency in English (desirable).
• Organizational skills.
• Ability to follow instructions accurately.
• Ability to work with a minimum of supervision.
• Ability to maintain excellent attendance and punctuality.
• Ability to be well-groomed, clean, and neat.
• Previous housekeeping experience helpful.

Physical Demands

• Perform strenuous activities such as standing for extended periods (over 4 hours a day); walking (over 4 hours a day); stooping, bending, kneeling, crouching, pushing, pulling, twisting (over 4 hours a day); and manipulating large and small objects.
• Carrying or lifting up to 50 lbs.
• Repetitive tasks.
• Fast-paced work environment.

Work Environment

• Guest rooms, guest and service corridors, Housekeeping Office.
• May involve working under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Around bio-hazards.

Required Personal Protective Equipment

• Closed toe, non-canvas, and non-skid soled shoes.

This job description is not an exclusive or exhaustive list of all job functions that may be asked of this position from time to time.