Roofing Project Manager

Job Responsibilities

• Manage the day-of-install process for residential roofing projects from crew arrival through final walk-through.
• Deliver an exceptional, 5-star customer experience on every installation, owning the homeowner’s experience in the field and driving strong NPS and 5-star reviews.
• Drive each installation to on-time, on-quality completion, supporting the team’s target pipeline cycle time of under 20 days from signed contract to completed install.
• Direct and manage subcontractor crews on site to ensure projects are completed safely, efficiently, and to Trinity Total Home quality standards.
• Confirm contract obligations, project scope, materials, and customer expectations before and during installation.
• Inspect work in progress and completed installations to ensure strong technical execution and workmanship.
• Manage materials, labor, and field expenses while controlling costs without sacrificing quality.
• Resolve field issues, customer concerns, project quality issues, and timeline risks in real time.
• Serve as the primary field point of contact for homeowners during installation.
• Ensure subcontractor crews follow company expectations, jobsite standards, and safety requirements.
• Support subcontractor development and help identify/recruit local subcontractor crews as the market grows.
• Complete final walk-throughs, confirm customer satisfaction, and coordinate any required post-install follow-up.
• Support customer payment receipt and follow-up when needed.

Job Requirements

• Proven leadership experience in installation, construction, project management, field operations, or a similar role.
• Home improvement installation experience required; roofing experience is strongly preferred.
• 2+ years of experience supervising on-site construction personnel or subcontractor crews.
• Strong technical judgment, quality standards, and ability to identify and resolve field installation issues.
• Typical work hours are 8:00 AM–5:00 PM, with flexibility required during peak seasons or periods of increased workload, including some Saturdays.
• Valid driver’s license with a clean driving record and current insurance.
• Willingness to help recruit local subcontractor crews.
• Physical ability to lift up to 65 lbs., climb a ladder, walk on a roof, bend, stoop, sit, and stand for long periods of time.