Roofing Project Coordinator

About the role

At Baker Home Energy we thrive off truly living our values - Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth. We’ve been helping Southern Californians power their homes and live more comfortably since 1938. Today, we provide comprehensive home energy solutions including solar and battery, heating and cooling, roofing, electrical, plumbing and other essential home services. Our continued success is built on the experience and dedication of our people and a shared commitment to quality, service, and doing the job right. We’re looking for talented people who want to grow their careers while helping us deliver the trusted service Baker customers have relied on for generations. The Roofing Project Coordinator is responsible for managing the daily administrative and operational support of the Roofing Department. This role oversees office personnel, permitting activities, project scheduling coordination, customer communication, vendor relationships, production documentation, and administrative processes that support efficient roofing operations. The Roofing Office Manager serves as the primary administrative leader for the roofing business and partners closely with Roofing Production, Sales, Service, and Finance teams to ensure projects move efficiently from contract execution through completion and closeout.

Responsibilities

• Manage daily administrative functions supporting roofing installations, repairs, reroofs, and service projects.
• Develop and maintain department workflows, processes, and documentation standards.
• Ensure roofing projects are properly set up, documented, and tracked through completion.
• Monitor project administrative milestones, including Designs, BOMs, permits, inspections, material deliveries, and job closeout requirements.
• Keep strong relationships with subcontractors and initiate all subcontracts.
• Identify process improvement opportunities to improve departmental efficiency and customer experience.
• Coordinate production schedules with Roofing Manager, Foremen, and Customers.
• Coordinate crew scheduling, material delivery coordination, and inspection scheduling.
• Monitor job readiness and ensure required documentation is complete before project starts.
• Communicate schedule changes and project updates to customers and internal stakeholders.
• Support project closeout and final documentation processes.
• Work with service team to schedule roofing service calls.
• Manage all sub‑contractors schedules and sub‑contracts.
• Manage all project change orders with HO and sub‑contractors.
• Oversee permit application, submission, tracking, and approval processes.
• Coordinate inspections with local jurisdictions and regulatory agencies.
• Maintain permit records and compliance documentation.
• Ensure project files meet company and regulatory requirements.
• Serve as a primary point of contact for administrative customer inquiries.
• Manage customer communications related to scheduling, project status, inspections, and project completion.
• Assist in resolving customer concerns and escalations.
• Ensure customers receive timely, accurate, and professional communication throughout the project lifecycle.
• Support customer satisfaction initiatives and project follow‑up.
• Direct administrative coordinators, schedulers, permitting specialists, and office support personnel.
• Establish departmental expectations and performance standards.
• Support recruiting, onboarding, training, coaching, and performance management.
• Promote accountability, teamwork, and continuous improvement.
• Develop cross‑training programs to improve departmental flexibility and support.
• Coordinate with suppliers, distributors, manufacturers, and vendors.