ROI Medical Records Specialist - Remote

Sharecare is a digital healthcare company that delivers software and tech‑enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data‑driven AI insights, evidence‑based resources, and comprehensive platform – including benefits navigation, care management, home‑care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well‑being. Across its three business channels, Sharecare enables health‑plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value‑based care at scale. Learn more at www.sharecare.com.

About the role

This position is responsible for processing all release‑of‑information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information comply with the request, authorization, company policy, and HIPAA regulations.

Responsibilities

• Complete release‑of‑information requests, including retrieving the patient’s medical chart, returning the chart, scanning records accurately, and transmitting daily according to established procedures and quality standards.
• Date‑stamp all requests and highlight pertinent data to facilitate processing.
• Validate requests and authorizations for release of medical information according to established procedures.
• Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintain equipment in excellent operating condition (inside and out).
• Provide excellent customer service by being attentive and respectful; ensure understanding of the customer request, follow through as promised, and proactively identify client concerns or problems.
• Receive incoming requests, including opening mail, telephone inquiries, and retrieving facsimile inquiries, as needed.
• Maintain a neat, clean, and professional personal appearance and observe the established dress code.
• Keep a clean and orderly work area, ensuring records and files are properly stored before leaving the area.
• Maintain working knowledge of existing state laws and fee structures.
• Work within the scope of the position and direction; willingly accept assignments and be available to take on additional facilities or help out during backlogs.
• Carry out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations, and labor regulations.
• Maintain confidentiality, security, and ethical standards with all information.
• Handle privileged information conscientiously while releasing medical records efficiently, effectively, and accurately.

Qualifications

• High School Diploma (GED) required.
• Minimum of 2 years prior experience in a medical records department or a similar setting preferred.
• Strong computer software experience; general working knowledge of Microsoft Word and Excel required.
• Excellent organizational skills.
• Ability to type at least 50 wpm.
• Proficiency with fax, copier, and scanning machines.
• Willingness to learn new equipment and processes quickly.
• Self‑motivated team player.
• Proven customer‑satisfaction skills.
• Ability to multi‑task.