ROI Medical Records Specialist

About the role

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

Qualifications

• Demonstrates proficiency using computer applications.
• One or more years experience entering data into computer systems.
• Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

Benefits

• Medical, dental, vision, life insurance, and a 401(k) plan (comprehensive benefits offering for eligible employees).

Pay

Total compensation base pay is one element of the total compensation package. Pay range: USD $16.00 - USD $22.00 per hour. Individual pay may be influenced by skills, qualifications, experience, licensure, certifications, geographic location, and internal equity; it is not typical to be hired at or near the top of the range.