ROI Call Support Tech I
Prime · Ontario, CA · 1 wk ago
Information Technology$23.12–$26.36/hrFull-time
About the role
To answer high volume incoming phone calls from various Release of Information (ROI) requesters regarding the status of ROI requests.
Responsibilities
- Utilizes EMR/tracking applications to track and find the status of ROI requests and to document the notes regarding the telephone conversation.
- Coincides with ROI processing techs, if needed, to find out more information on any of the ROI requests.
- Routes calls and notifies team members and management regarding specific problems.
- Follows up on invoices for processing and timely payment.
Requirements
- High school diploma or equivalent
- Excellent telephone, verbal communication, and interpersonal skills
- Ability to multi-task, prioritize needs to meet required timelines
- Good computer skills
- Documentation skills
- Strong time management and decision-making skills
- One year of Call Center experience required, preferably in healthcare environment
- Bilingual - Ability to understand and speak Spanish
Qualifications
- Education, Experience, Training Required qualifications
Skills
- Call Center experience
- Spanish language proficiency
Benefits
- Competitive compensation
- Comprehensive benefits package
- Paid time off
- 401K retirement plan
- Medical, dental, and vision coverage
- Tuition reimbursement
- Voluntary benefit options
Pay
A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $23.12 to $26.36.
Schedule
Full Time Days
Benefits
- Paid time off
- 401K retirement plan
- Medical, dental, and vision coverage
- Tuition reimbursement
- Many more voluntary benefit options
Company
- Equal employment opportunity employer
- Prohibits discrimination based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws
Contact
- Know Your Rights
- Privacy Notice for California Applicants