Rocwood MHC

Job Summary

The Mobile Home Community Manager is responsible for overseeing the daily operations of the community, ensuring financial performance, resident satisfaction, and compliance with company policies and legal requirements. This role includes managing rent collection, enforcing lease agreements, coordinating maintenance, facilitating home sales, and fostering a positive living environment for residents.

Compensation

• Annual Salary: $41,600
• Potential Bonus Opportunities
• 401(k) Plan
• Medical benefit stipend of $525 per month
• Dental Insurance
• Vision Insurance
• Life, Hospital & Critical Illness Benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Work/Home Life Balance
• Opportunities for Career Advancement

Responsibilities

• Financial & Administrative Management
• Manage daily transactions related to rent collection, fees, and payments using Rent Manager.
• Prepare bank deposits, reconcile resident accounts, and generate financial reports.
• Monitor resident delinquencies, communicate outstanding balances, and implement collection procedures.
• Process and approve invoices from vendors and contractors, ensuring proper coding and reconciliation.
• Enforce lease agreements and oversee eviction procedures as necessary.
• Process resident move-outs, including security deposit reconciliation and final disposition.
• Resident Relations & Community Engagement
• Respond to resident concerns, questions, and service requests in a timely manner.
• Promote a positive and welcoming community atmosphere while enforcing park rules.
• Participate in local community activities to support and enhance the park’s reputation.
• Property Operations & Maintenance Coordination
• Oversee the upkeep of common areas and coordinate maintenance and repairs.
• Work with vendors and contractors to ensure services are completed effectively and efficiently.
• Ensure compliance with community policies and safety standards.
• Sales & Marketing
• Collaborate with corporate teams to develop marketing strategies to meet occupancy goals.
• Facilitate the sale of mobile homes within the community, including marketing, conducting tours, and negotiating terms.
• Maintain records of home sales and transactions while ensuring compliance with applicable regulations.
• Promote and showcase available homes to prospective residents, ensuring timely follow-ups.
• Regulatory Compliance
• Ensure adherence to all Federal Fair Housing Act regulations and housing laws.
• Implement and enforce community policies to maintain a legally compliant living environment.

Qualifications

• Two to three years of experience managing a mobile home community or similar property.
• Advanced understanding of Fair Housing laws and state property management regulations.
• Proficiency with property management software; Rent Manager Software experience a plus.
• Competence in Microsoft Office Suite, internet search, and general computer skills.
• Able to perform basic math related to daily community operations.
• Strong verbal and written communication skills.
• Competent in managing collections, delinquency follow up, and resident ledger accuracy.
• Strong sales and negotiation skills with a history of meeting sales goals.
• Able to market, show, and sell homes and manage related paperwork.
• Strong communication and customer service skills for resident and buyer interactions.
• Skilled in solving problems related to residents, personnel, finances, maintenance, and emergencies.
• Excels in staying organized and completing tasks with minimal oversight.
• Able to work respectfully with people of diverse backgrounds.
• Professional appearance and conduct during all work hours.
• Must have a valid driver’s license and reliable transportation.
• Able to pass a background check.