Robson Ranch Deli - Food Service Rep - Full time

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Aids in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Customer Service

• Bakery: Records production and shrink to aid in production planning
• Bakery: Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Bakery: Culls bakery products for poor quality, expiration dates
• Deli: Takes care of service counter
• Deli: Uses ordering system applications
• Deli: Uses Fresh Production Planner
• Deli: Performs inventory management processes (MSI, PAW) as required
• Deli: Ensures catering orders are prepared and ready in time for Customer pickup
• Deli: Performs all sanitation and maintenance tasks for Deli slicers
• Prepared Foods: Serves / packages products at customer's request
• Prepared Foods: Educates customers on preparation / reheating instructions of prepared foods
• Prepared Foods: Prepackages condiments (sauces, dressings) for prepared food items
• Prepared Foods: Cuts, slices, dices, chops, food in preparation for chef

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment
• Work Experience:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation - Required, Food safety and sanitation training - upon hire - Required

Physical Demands & Working Conditions

• Bakery: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrates the ability to lift 50 lbs, and manage in excess of 70 lbs
• Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrates the ability to lift 55 lbs, and manage in excess of 65 lbs