Robson Ranch Bakery - Cake Decorator - Part time

Responsibilities

• Provides superior customer service
• Takes cake orders from customers by telephone or in person, with a high level of accuracy
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques to meet customer needs and build department sales
• Applies proper decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastries
• Writes on cakes with icing on request
• Reads / executes daily production list through cake flow
• Ensures quality control of all products before sending to sales floor per VTAs
• Ensures cake product reaches the showcase and tables at prescribed times
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, and rotates products
• Records production and shrink to aid in production planning
• Maintains sanitation in work area
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Operates / maintains all equipment properly

Qualifications

• Age requirement: 18+
• Work experience: 1+ years of experience – Required
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) – Required
• Strong customer service skills – Required
• Communication and interpersonal skills – Required
• Reading and writing skills – Required
• Planning and organizing skills – Required
• Education: HS Diploma or GED or equivalent – Required
• Licenses/Certifications: Completion of Company Orientation – Required
• Licenses/Certifications: Safety training – Required
• Licenses/Certifications: eCommerce Online Ordering training upon hire – Required
• Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks; work with customers, staying attentive to their needs; constantly stand, reach at waist, grasp; occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills; occasionally be exposed to wet, cold, hot conditions, and loud noise; demonstrate the ability to lift up to 40 lbs; demonstrate the ability to manage in excess of 25 lbs; while there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day; it is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

Last revised: 10/1/2018