Robotics Forward Deployed Engineer

About the Company

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build a system greater than the sum of its parts. As an AI software company that deploys its inventions directly into facilities, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

About the Role

We're looking for a technically credible, customer-oriented engineer to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites—the person their operations, engineering, and maintenance teams call first when something matters—and you'll be accountable for the operational and technical success of those deployments over time.

This role sits at the intersection of robotics, operations, and customer partnership. You will write code: scripts, tooling, dashboards, and playbook logic that turn today's manual interventions into automated processes. The goal is to make your sites need you less over time while solving the hard, multi-factor problems that no playbook covers yet. You'll develop deep working knowledge of how our robots behave in the real world, diagnose issues across software, mechanical, and process dimensions, and partner with engineering to drive deeper fixes.

Responsibilities

• Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments.
• Automate repetitive work by converting recurring manual interventions into tooling, scripts, and playbooks that customers and our remote team can run without you.
• Develop deep working knowledge of our robot systems—software, hardware, and operational characteristics—to diagnose issues credibly and build real solutions at the boundary of the product.
• Diagnose and resolve ambiguous, multi-factor issues in real-world environments across software configuration, mechanical adjustment, process change, and root-cause analysis.
• Partner with engineering on deeper fixes: package high-confidence cases with repro conditions, logs, and likely root causes, and bring field validation rather than just complaints.
• Track the health and performance of your fleet—uptime, reliability, throughput, customer satisfaction—and act proactively on early signals.
• Be the voice of your customers in internal roadmap conversations; translate field reality into structured product insight.
• Partner with Account Executives on expansion conversations where operational success creates natural openings for growth.

Requirements

You clear a real technical floor, and then we select hard on judgment and people skills. Both halves matter; the second is what we weight most.

The technical floor (pass/fail):

• 3-7+ years in a technical, ideally customer-facing role: applications/field engineering, robotics deployment, solutions engineering, technical account management, or similar.
• Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology.
• Comfortable working hands-on with both software and physical systems in messy operational environments. You can read logs and telemetry, reason about a system you didn’t build, and write scripts/tooling to automate manual processes.

What we actually rank on:

• Thrives in ambiguity—can take a vague, half-described, multi-factor problem with no clear owner and drive it to resolution. This is the single quality we weight most heavily.
• Strong judgment about what to fix yourself, what to automate, and what to escalate.
• Genuine relationship orientation—you take pride in being trusted by a customer over years, not just in shipping a project.
• Clear communication in both directions: technically credible with customer engineering and ops teams, and plain-spoken with non-technical operators and leaders.

The reality of the job:

• Roughly 30% travel to customer sites. The work happens on factory and warehouse floors—early shifts, PPE, noise, and real industrial environments.

Nice to Haves

• Direct experience deploying or supporting robotics in production.
• Background in warehouse, manufacturing, or other industrial operations.
• Experience bringing field context into engineering decisions to resolve technical issues.
• Deep interest in robotics, automation, or the future of physical AI.

Why This Role Is Unique

• Work at the intersection of cutting-edge robotics and real-world industrial operations.
• Own the success of real customers running real robots in production—your work directly determines whether the future of physical AI happens in their facility.
• Join during a period of rapid growth, where this function is central to scaling the fleet.
• Help define what this function looks like at Tutor—you'll be among the people who build the tooling and playbooks that later hires inherit.

Benefits

• Fully covered health and dental insurance.
• Unlimited PTO.