Robotics Field Technician [Pico Rivera, CA]

Solving the most impactful problems in eCommerce, Brightpick is one of the fastest growing businesses in Central Europe expanding to North America. We leverage deep expertise in 3D vision with advanced AI algorithms, state-of-the-art mobile robotics, and intuitive optimization and orchestration software to fully automate a warehouse. If you want to work at a company that is using some of the most advanced technologies to solve the biggest challenges in the fastest growing markets, Brightpick is the right place for you.

Location: US, California
Type of employment: Full-time

Responsibilities

• Client Obsession - Earn client trust and goodwill through frequent field interactions. Perform troubleshooting and root cause analysis, then drive customer issues to resolution. Enable effective collaboration, manage client relationships at the end-user level, and ensure smooth operation of the Brightpick solution on-site.
• Provide technical L1 support for production issues related to the Brightpick solution and collaborate with L2 and L3 support teams to resolve complex technical issues.
• Communicate effectively with customers and their operational team representatives to understand and address their technical concerns.
• Maintain accurate and up-to-date documentation for daily operations, including reporting bugs, issues, and suggesting improvements for user satisfaction.
• Initiative - Respond to client issues with urgency, prioritize based on severity, and pursue all avenues to minimize impact. Explore and propose next steps after identifying risks or issues; proactively share context, data, and history to accelerate resolution. Work with colleagues remotely and in-person to solve problems both immediately and long-term.
• Training - Collaborate with SMEs to master the training curriculum and address content gaps. Deliver in-person training to end-users at client installations and provide feedback to improve the training program. Continuously deepen product knowledge to confidently teach others.
• Internal Support - Prioritize client installations but also support internal projects, such as preparing and demonstrating the system for potential clients at HQ or trade shows. Demonstrate the solution to potential clients with confidence.

Requirements

• Baseline robotics and mechatronics knowledge; hands-on experience in a technical support role or demonstration of technical aptitude.
• Basic robot and PLC programming experience.
• Familiarity with mechanical tools, meters, and electrical test equipment.
• Cursory knowledge of networking and automation communication network topologies (routers, access points, switches, servers).
• Troubleshooting or remote support experience for electro-mechanical systems.
• Basic comfort with tools and terms like machine learning, AI, vision sensors, structured light, PLC, LIDAR, 6-axis robots, AMR, I/O, 3PL, point cloud, waypoint, Agile, Lean, 5S, Jira, Google Workspace, e-commerce, FMS.
• Experience in a similar technical role; warehouse operation/logistic functions/3PL industry preferred.
• Willingness to travel 50% of the time, mostly in North America with occasional overseas travel.

Pay

From $70,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance