Robotics Field Service Engineer

Responsibilities

• Lead onsite setup, configuration, and integration of autonomous robotic platforms within customer manufacturing environments to support successful deployment and scaling.
• Provide technical guidance and training to customer teams, enabling effective operation and long-term adoption of the technology.
• Diagnose and resolve complex system issues, perform repairs, and establish preventative and predictive maintenance approaches to ensure system reliability.
• Collaborate with customer stakeholders and internal teams to manage project progress and maintain high satisfaction throughout implementation.
• Document system performance, technical issues, and deployment outcomes, and communicate insights to engineering teams for continuous improvement.
• Serve as a key technical representative, supporting the transition from initial proof-of-concept phases to full commercial integration.

Qualifications

• At least 7 years of hands-on experience in field engineering, robotics, or industrial automation.
• Bachelor’s degree or higher in mechanical, electrical, robotics engineering, or a related technical field.
• Strong ability to troubleshoot and maintain complex electromechanical systems, including use of diagnostic tools.
• Experience leading small teams or mentoring junior engineers in dynamic environments.
• Clear communication and technical documentation skills, with the ability to convey complex concepts effectively.
• Willingness to travel frequently to customer sites, occasional international travel.
• Commitment to maintaining high standards of safety and compliance in industrial environments.
• Familiarity with automotive manufacturing processes or factory optimization is an advantage.
• Experience with CAD tools, Microsoft Office, and robotics-related software is preferred.
• Exposure to international business environments, trade shows or multilingual abilities is a plus.

Location: Midwest, U.S. (Remote)
*Travel frequently to customer sites (up to 50%+)