Robotics Field Service Engineer

About the role

This is a hands-on, high-accountability role in uptime-critical environments. Success requires strong troubleshooting discipline, calm execution during production interruptions, and structured documentation. Your work directly impacts fleet performance, customer satisfaction, and long-term system reliability.

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
• Provide hands-on technical support to customer operators and maintenance teams
• Log service activity, asset updates, and spare part requirements in CMMS systems
• Clock in and out using CMMS systems
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders
• Maintain a CMMS account and clock in/out using it
• Monitor system performance remotely using Formic dashboards and fleet tools
• Document service work, root cause analysis, and follow-up actions with clarity and precision
• Identify recurring failure patterns and escalate systemic risks for broader improvement
• Build professional, trusted relationships with plant managers and site personnel
• Operate with strict adherence to safety standards, including LOTO and industrial compliance
• Participate in RCA sessions, audits, and continuous improvement initiatives
• Continuously expand technical depth across robotics, controls, networking, and industrial systems

Qualifications

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
• Experience using CMMS platforms to track and report maintenance activity
• Comfortable with local travel up to 80% and overnight travel up to 50%
• Clear written and verbal communicator capable of producing structured service documentation
• Demonstrated commitment to safety and disciplined field execution

Skills

• Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
• Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
• Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
• Prior customer-facing field experience
• Spanish language proficiency