Robotics Field Hardware Engineer, Robotics Technical Services

About the role

Robotics Technical Services (RTS) Field Support provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology. You will be responsible for a technical product portfolio, serving as the vital link between on-site technicians and RTS engineering teams to ensure maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively. Working closely with technical support teams and regional support managers, you will build a cohesive organization responsible for the safety, reliability, and performance of emerging robotics technology. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential. Up to 75% travel expected.

Your day begins by reviewing system performance reports for your regional portfolio. You analyze metrics to identify trends and risks, developing de-risking actions for leadership's weekly business review. You troubleshoot with RME technicians via video, walking them through diagnostic procedures. On-site, you conduct hardware audits for new deployments, gathering customer feedback. Afternoons include designing tools, optimizing processes, and coordinating with regional managers on scaling strategies. Throughout, you're the critical link between field technicians and engineering teams. Every member on the team leverages AI to drive efficiency and most build with it; you will be provided ample learning resources and challenges to demonstrate your skillset.

RTS Field Hardware Support Engineers (FHSE) ensure that our customers—site Reliability and Maintenance Engineers—are equipped to independently maintain Amazon Robotics technologies. Our team achieves this by identifying deficiencies, communicating risk, and proposing mitigation strategies. Our hands-on approach to testing, troubleshooting, and investigating puts us in the shoes of operators and technicians in the field. We work backwards from these insights to satisfy engineering requirements, partnering with safety, hardware, software, and cross-functional support teams.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level reliability (RME) and controls teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions and develop training content for on-site RME teams
• Develop and implement spare parts management systems and processes
• Produce performance reports and provide "voice of the customer" feedback to development and support teams

Qualifications

Basic Qualifications

• 4+ years of systems engineering experience
• Experience maintaining the resilience and reliability of services by troubleshooting deployment failures, creating infrastructure as code, creating resources (alarms, metrics, IAM role credentials), infrastructure provisioning and patching hosts
• Experience in automation or monitoring frameworks, deployment or development

Preferred Qualifications

• Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
• Experience performing testing and tuning
• Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
• Experience designing, implementing, and executing systems and processes to ensure the reliability and performance of products and components, including the use of tools and techniques such as failure mode and effects analysis (FMEA) and reliability testing to identify root causes of failures and develop strategies to prevent recurrence
• Experience using data analytics tools to monitor equipment performance, predict failures, and drive continuous improvement

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Pay

Base salary ranges by location (annual USD):

• USA, AZ, Phoenix: $104,500 – $160,000
• USA, CA, Culver City: $126,300 – $170,000
• USA, CA, Eastvale: $126,300 – $170,000
• USA, CA, Irvine: $126,300 – $170,000
• USA, CA, San Diego: $126,300 – $170,000
• USA, CO, Denver: $104,500 – $160,000
• USA, NM, Albuquerque: $104,500 – $160,000

Package includes sign-on payments and restricted stock units (RSUs). Final compensation determined based on experience, qualifications, and location.

Company: Amazon.com Services LLC | Job ID: A10583208 | Application deadline: Oct 24, 2026