Robot Operations & Maintenance Analyst (Campus Operations)

About the role

The Maintenance Analyst is a full-time, on-site role embedded directly in our campus robotics operations. This is a hands-on position for engineers and technical professionals who want to work with real autonomous systems in production environments—not in a lab.

Responsibilities

• Fleet Maintenance
• Maintain the robot fleet in optimal mechanical, electrical, and software condition at all times
• Perform hardware diagnostics, repairs, and component replacements as needed
• Execute and document all robot interventions, including remote and on-site troubleshooting
• Support and implement software updates across the fleet
• Ensure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking log
• Manage tools, spare parts, and asset inventory—keep records current and follow procurement protocols
• Support hardware and software field testing as directed
• Prepare maintenance reports on fleet health, incidents, and interventions
• Field Operations
• Serve as the primary on-site point of contact for operations stakeholders at your campus
• Oversee daily fleet deployment and recovery
• Monitor fleet aesthetics and functional readiness; address issues proactively
• Ensure partner restaurants and end-points have all systems in place to operate with the robot fleet
• Meet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required
• Ensure facilities, vehicles, and other company assets are properly managed and compliant with applicable state and local requirements
• Logistics & Administration
• Conduct inventory cycle counts within the warehouse
• Cook
• Coordinate shipping of spare parts, robots, marketing materials, and other company assets
• Maintain accurate operational and performance reports as required
• Occasionally support campus engagement, marketing, and growth activities

What Success Looks Like (12-18 Months)

• Your fleet runs at or above uptime targets with minimal unplanned downtime
• You own your site operations independently—you know your fleet, your campus, and your stakeholders
• Maintenance records, inventory logs, and operational reports are consistently accurate and current
• You have deepened your technical knowledge of autonomous systems and can train or mentor incoming team members
• You are a trusted on-site partner to campus stakeholders and the broader operations team

Qualifications

• Required
• Bachelor's degree (or in final year of completion) in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering—or equivalent technical discipline
• Demonstrated hands-on aptitude with hardware, electronics, or mechanical systems (coursework, projects, internships, or personal builds all count)
• Strong analytical and problem-solving skills
• Effective written and verbal communication in English
• Ability to work on-site full-time at the assigned campus location
• Ability to lift and handle equipment as part of normal operations
• PREFERRED
• Experience with robotics, autonomous systems, IoT, or embedded devices
• Familiarity with Linux, networking, or mobile connectivity troubleshooting
• Prior field technician, lab assistant, or operations support experience
• Experience with inventory or asset management systems

Benefits & Perks

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Access to professional learning and development resources
• Direct, hands-on experience with deployed autonomous robotics systems

Other Requirements

• This is a full-time, on-site role—remote work is not available
• Eligibility to work in the United States without sponsorship
• Ability to travel occasionally as needed based on operational needs
• Ability to work across time zones and collaborate with distributed teams