Roaming Teller

About the role

The Teller I promotes member financial well-being through engaging members in meaningful conversations to resolve financial inquires, enrich the member’s experience and deepen their relationship with the Credit Union.

Essential Functions & Responsibilities

• Assists members, guest members and potential members with their account inquiries, performs cash and non-cash transactions and account maintenance while actively listening to and inquiring about member’s needs with the objective of providing the ultimate member experience and value-added solutions.
• Solves member inquires with a focus on our Brand Promise while utilizing and adhering to company policies. Researches and explores potential solutions to provide alternatives for members. Follows escalation processes to direct members to appropriate team member as needed.
• Balances cash, checks and conducts daily transactions with minimal errors.
• Maintains knowledge of all credit union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.

Qualifications

• Experience: One month to twelve months of similar or related experience.
• Education: A high school education or GED.

Physical Requirements

• Regularly required to sit and/or remain in a stationary position.
• Use hands to finger, handle, operate, input or feel.
• Reach with hands and arms in any direction.
• Talk, communicate, converse, exchange information and hear.
• Balance, kneel, walk and stand, occasionally moving and traversing.
• Frequently use a computer and/or phone.
• Make substantial movements of the wrists, hands, and/or fingers.
• Wear personal protective gear correctly.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows.

Disclaimer

This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship.