Roadside Technician - Global Imports MINI

About the role

The Roadside Technician will be responsible for responding to service calls and providing on-site automotive support to customers experiencing vehicle issues. This includes tasks such as jump starts, tire changes, fluid top-offs, battery testing, and basic inspections.

Responsibilities

• Respond to roadside assistance calls in a timely and professional manner
• Perform essential services such as jump starts, tire changes, lockouts, fluid top-offs, and battery testing
• Conduct basic vehicle checks and inspections, reporting any major concerns to the Service Advisor
• Keep service equipment and vehicle in clean, working condition
• Follow proper procedures for safe vehicle handling and roadside operations
• Communicate clearly with customers and teammates to ensure seamless service
• Maintain accurate service records and documentation for each job
• Use tools and materials efficiently to avoid unnecessary waste
• Follow all company safety policies and immediately report any incidents

Qualifications

• Prior experience in automotive maintenance or roadside assistance preferred
• Strong mechanical aptitude and a problem-solving mindset
• Willingness to work flexible hours, including weekends or evenings if needed
• Excellent communication and customer service skills
• Ability to work independently in outdoor conditions
• Valid driver's license with a clean driving record
• Must be authorized to work in the USA
• Must be able to pass a pre-employment background check, drug test, and MVR screening

Pay

Compensation (Hourly: Flat-Rate): $20-$30 / hour based on experience, certifications, and skill level. Tenure Bonus Program: starting at 6 months, earn up to $3.50/hour on every flat-rate hour turned; bonus increases with tenure and is paid annually.

Schedule

Full-time. Sundays always off. Saturday availability required.

Benefits

• Medical, Dental & Vision Insurance
• $0 Monthly Premium for Technicians after 12 months; reduced rates for dependent coverage
• 401(k) with Company Match
• Paid Time Off that increases with tenure
• Closed on Thanksgiving & Christmas
• Employee Pricing on Vehicles, Parts & Service
• Free & Discounted Gym Membership Options
• Exclusive Travel Discounts on Hotels, Flights & Rentals
• OEM Certification & Paid Manufacturer Training Opportunities
• Career Growth within a Fortune 500 Company