Roadside Service Technician - Fort Mill Ford

Job Description

The Roadside Technician will be responsible for responding to service calls and providing on-site automotive support to customers experiencing vehicle issues. This includes tasks such as jump starts, tire changes, fluid top-offs, battery testing, and basic inspections.

• Respond to roadside assistance calls in a timely and professional manner
• Perform essential services such as jump starts, tire changes, lockouts, fluid top-offs, and battery testing
• Conduct basic vehicle checks and inspections, reporting any major concerns to the Service Advisor
• Keep service equipment and vehicle in clean, working condition
• Follow proper procedures for safe vehicle handling and roadside operations
• Communicate clearly with customers and teammates to ensure seamless service
• Maintain accurate service records and documentation for each job
• Use tools and materials efficiently to avoid unnecessary waste
• Follow all company safety policies and immediately report any incidents

Qualifications

• Prior experience in automotive maintenance or roadside assistance preferred
• Strong mechanical aptitude and a problem-solving mindset
• Willingness to work flexible hours, including weekends or evenings if needed
• Excellent communication and customer service skills
• Ability to work independently in outdoor conditions
• Valid driver’s license with a clean driving record
• Must be authorized to work in the USA
• Must be able to pass a pre-employment background check, drug test, and MVR screening

Additional Information

• Compensation (Hourly: Flat-Rate): $20.00 / hour
• Tenure Bonus Program*: Starting at 6 months, earn up to $3.50/hour on every flat-rate hour turned
• Bonus increases with tenure and is paid annually
• Schedule: FULL-TIME, Sundays Always Off, Saturday Availability Required
• Perks & Benefits: Medical, Dental & Vision Insurance, $0 Monthly Premium for Technicians after 12 months, Reduced Rates for Dependent Coverage, 401(k) with Company Match, Paid Time Off that Increases with Tenure, Closed on Thanksgiving & Christmas, Employee Pricing on Vehicles, Parts & Service, Free & Discounted Gym Membership Options, Exclusive Travel Discounts on Hotels, Flights & Rentals, OEM Certification & Paid Manufacturer Training Opportunities, Career Growth within a Fortune 500 Company
• *Tenure bonus eligibility begins after 6 months.