Roadside Assistance Technician/ Tow Driver

About the role

The AAA The Auto Club Group is seeking individuals who enjoy helping others, solving problems, and providing great customer service. This is a full-time exempt position with a competitive starting salary and comprehensive benefits package.

Responsibilities

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
• Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-the-Go Tow or battery tests / sales.
• Support at special events such as parades, travel shows, Car Care or Public Relations events.

Qualifications

• High school diploma or equivalent and a valid driver’s license.
• At least 21 years of age.
• Valid state driver’s license with minimal driving infractions/incidents.
• Possession of a valid Illinois C-Non CDL driver’s license if working in Illinois.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
• Strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations.
• Able to lift materials weighing up to seventy-five (75) pounds.
• Able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).

Benefits

• $1,000 sign-on bonus; split payout at 90 and 180 days of employment.
• $250 quarterly perfect attendance bonus.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holiday.
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
• AAA Membership discounts, perks, and rewards.