Roadside Assistance Technician/Tow Driver

Job Type

Full time

Exempt/Non Exempt

Hourly

About the role

A day-in-the-life of a Roadside Assistance Technician As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. Why, you might ask? Well, it’s simple. They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives. In this role, you will have the opportunity to:

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-the-Go Tow or battery tests / sales.
• Support at special events such as parades, travel shows, Car Care or Public Relations events.

How we reward our employees

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• $250 Quarterly Perfect Attendance bonus
• Full medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holiday
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, rewards and much more

Qualifications

• High school diploma or equivalent and a valid driver’s license
• At least 21 years of age
• Valid state driver’s license with minimal driving infractions / incidents. If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
• Will likely be required to work evenings and weekends, however schedules will change in the future based on seniority and productivity
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• The ability to lift materials weighing up to seventy-five (75) pounds
• Able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Benefits

We are looking for candidates who:

• Have a high school diploma or equivalent and a valid driver’s license
• Are 21 years of age or older
• Possess a valid state driver’s license with minimal driving infractions / incidents. If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
• Will likely be required to work evenings and weekends, however schedules will change in the future based on seniority and productivity
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• Have the ability to lift materials weighing up to seventy-five (75) pounds
• Able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Pay

Hourly rates starting at $21.50 for Florida. Pay rate will be determined based on experience and may exceed starting rate.

Schedule

Shifts may vary based on seniority and productivity.