Roadside Assistance Technician/Tow Driver

Job Type

Full time

Exempt/Non Exempt

Hourly

About the Role

A day-in-the-life of a Roadside Assistance Technician involves operating a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists. Utilizing GPS and maps, you will locate member breakdown locations and service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires. You will also arrange for or tow member's vehicle when necessary, ensuring 100% member satisfaction through excellent customer service.

Responsibilities

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Support at special events such as parades, travel shows, Car Care or Public Relations events

Requirements

• High school diploma or equivalent and a valid driver’s license
• Age 21 or older
• Valid state driver’s license with minimal driving infractions/incidents
• If employed in Illinois, valid Illinois C-Non CDL driver’s license is required
• If employed in Indiana, possession of a For Hire Endorsement is required
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations
• Able to lift materials weighing up to seventy-five (75) pounds
• Able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications

• Prior tow truck driver or roadside service experience
• Safety and defensive driving course completion
• Commercial driving experience

Benefits

• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• $250 Quarterly Perfect Attendance bonus
• Comprehensive benefits package including medical, dental and vision benefits, 401(k) with employer match, paid parental leave and adoption assistance, paid time off (PTO), company paid holidays, CEO days and floating holidays, paid volunteer day annually, tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership discounts, perks, rewards and much more

Pay

Hourly rates starting at $24.00 in Illinois. Pay rate will be determined based on experience and may exceed starting rate.

Schedule

Frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Less than 5% of the time in a temperature controlled office environment.

Qualifications

Required Qualifications: High school diploma or equivalent and a valid driver’s license. Age 21 or older. Valid state driver’s license with minimal driving infractions/incidents. If employed in Illinois, valid Illinois C-Non CDL driver’s license is required. If employed in Indiana, possession of a For Hire Endorsement is required. Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties. Strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations. Able to lift materials weighing up to seventy-five (75) pounds. Able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing).

Skills

Required skills include operating a full-size or mini service truck or tow truck and applicable service equipment, utilizing GPS and maps, servicing vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires, arranging for or towing member’s vehicle when necessary, ensuring 100% member satisfaction through excellent customer service, offering value to members through On-the-Go Tow or battery tests / sales, supporting at special events such as parades, travel shows, Car Care or Public Relations events, and having the ability to lift materials weighing up to seventy-five (75) pounds. Preferred skills include prior tow truck driver or roadside service experience, safety and defensive driving course completion, and commercial driving experience.

Benefits

• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• $250 Quarterly Perfect Attendance bonus
• Comprehensive benefits package including medical, dental and vision benefits, 401(k) with employer match, paid parental leave and adoption assistance, paid time off (PTO), company paid holidays, CEO days and floating holidays, paid volunteer day annually, tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership discounts, perks, rewards and much more

Pay

Hourly rates starting at $24.00 in Illinois. Pay rate will be determined based on experience and may exceed starting rate.

Schedule

Frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Less than 5% of the time in a temperature controlled office environment.

Application Instructions

To apply, please visit our website and submit your resume and cover letter. For additional information, contact our Recruiting Team at the time of application.