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Jobs · Management · Minnesota

Roadside Assistance Technician/ Tow Driver

AAA-The Auto Club Group · Minneapolis, MN · 2 days ago
On-siteManagement$23.8/hrFull-time

About the role

At AAA The Auto Club Group (ACG), you will find a place to call a “home away from home” where you can enjoy a career that provides variety, independence, and the opportunity to help others. ACG offers competitive starting salaries, excellent benefits packages, and a supportive work environment.

Responsibilities

  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100% member satisfaction by providing excellent customer service.
  • Offer value to members through On-the-Go Tow or battery tests / sales.
  • Support at special events such as parades, travel shows, Car Care or Public Relations events.

Qualifications

  • High school diploma or equivalent and a valid driver’s license.
  • 21 years of age or older.
  • Possession of a valid state driver’s license with minimal driving infractions/incidents.
  • If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required.
  • Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations.
  • Able to lift materials weighing up to seventy-five (75) pounds.
  • Able to safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience.

Preferred Qualifications

  • Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires.
  • Prior tow truck driver or roadside service experience.
  • Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience.

Benefits

  • $1,000 sign on bonus; split payout at 90 and 180 days of employment.
  • $250 Quarterly Perfect Attendance bonus.
  • Full medical, dental, and vision benefits.
  • 401(k) with employer match.
  • Paid parental leave and adoption assistance.
  • Paid Time Off (PTO), company paid holidays, CEO days and floating holiday.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
  • AAA Membership discounts, perks, rewards and much more.

Pay

Hourly rates starting at $23.80 for Minnesota. Pay rate will be determined based on experience and may exceed starting rate. Overtime earning potential at time and a half the hourly wage. Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.

Schedule

Work primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature-controlled office environment. Likely to be required to work evenings and weekends, however schedules will change in the future based on seniority and productivity.

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