Roadside Assistance Technician/Tow Driver

About the role

Join the team committed to driving your career forward. A day-in-the-life of a Roadside Assistance Technician involves operating a service truck, utilizing GPS, and providing various roadside assistance services to AAA members.

Responsibilities

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Support at special events such as parades, travel shows, Car Care or Public Relations events

Qualifications

• High school diploma or equivalent and a valid driver’s license
• 21 years of age or older
• Valid state driver’s license with minimal driving infractions/incidents
• Possession of a valid Illinois C-Non CDL driver’s license if employed in Illinois
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations
• Able to lift materials weighing up to seventy-five (75) pounds
• Able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Benefits

• Competitive starting salary
• Excellent and comprehensive benefits packages including:
• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• $250 Quarterly Perfect Attendance bonus
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, rewards and much more

Pay

Hourly rate at $22.50 for Tennessee. Overtime earning potential at time and a half the hourly wage. Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.

Schedule

Frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.