Roadside Assistance Technician / Tow Driver

Job Type

Full time

Exempt/Non Exempt

Hourly

About the role

Why Choose a Career with the AAA The Auto Club Group (ACG)

You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”.

Responsibilities

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Support at special events such as parades, travel shows, Car Care or Public Relations events

Requirements

• Have a high school diploma or equivalent and a valid driver’s license
• Be 21 years of age or older
• Possess a valid state driver’s license with minimal driving infractions / incidents
• If employed in Illinois, possess a valid Illinois C-Non CDL driver’s license is required
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• Able to lift materials weighing up to seventy-five (75) pounds
• Able to safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Preferred Qualifications

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Have prior tow truck driver or roadside service experience
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Benefits

• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership discounts, perks, rewards and much more

Pay

Hourly rates starting at $21.50 for Florida. Pay rate will be determined based on experience and may exceed starting rate.

Schedule

Spends less than 5% of the time in a temperature controlled office environment. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes.

Qualifications

Required Qualifications:

• Have a high school diploma or equivalent and a valid driver’s license
• Be 21 years of age or older
• Possess a valid state driver’s license with minimal driving infractions / incidents
• If employed in Illinois, possess a valid Illinois C-Non CDL driver’s license is required
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• Able to lift materials weighing up to seventy-five (75) pounds
• Able to safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Preferred Qualifications:

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Have prior tow truck driver or roadside service experience
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience