Roadside Assistance Driver - Flatbed (59613)

About the role

As a Roadside Service Tech Flatbed at AAA Northeast, you will provide safe and best-in-class roadside solutions for AAA members, ensuring positive member experiences while operating a tow or flatbed vehicle. You will respond to member requests within a given ETA, prioritize safety, and deliver services such as jump starts, flat tire replacement, and minor mechanical assistance. If a vehicle cannot be repaired on-site, you will tow it to a repair facility or the member’s requested destination while promoting AAA products and services.

Responsibilities

• Accept calls and respond to Dispatch or members with an estimated time of arrival (ETA).
• Locate members, assess their emotional state, and provide reassurance or advice as needed.
• Evaluate the safety of the scene to ensure safe service delivery for the member and their vehicle.
• Provide minor mechanical assistance (if trained and equipped) and towing services:
  • Diagnose probable causes of breakdowns through probing questions.
  • Determine the best course of action and request assistance if unsure.
  • Perform battery boosts following safety procedures.
  • Safely tow vehicles in accordance with Club policies, AAA towing manual guidelines, or manufacturer specifications.
• Maintain AAA’s high service standards and professional image:
  • Keep service vehicles and equipment in safe working order through regular safety checks.
  • Ensure inventory of tools and products is stocked for all service calls.
  • Follow traffic laws and safety procedures to prevent injury, crashes, or damage.
  • Represent the AAA brand professionally in appearance and vehicle condition.
  • Follow temporarily repaired vehicles to ensure member safety or transport members if the vehicle is towed.
• Operate in-vehicle MDC computers to update call information.
• Collect revenue accurately via cash or credit card for services rendered.
• Safeguard confidential information and adhere to Club policies for paperwork.
• Promote AAA products and services, including battery replacement, and educate members on available offerings.
• Work with Dispatch to assist members in reaching their intended destinations (e.g., hotels, airlines, rental cars).
• Work independently with minimal face-to-face contact with the service team.
• Adapt to a variety of shifts to support a 24/7 operation.
• Prevent damage and injury by identifying secure towing points and responding to changing vehicle dynamics.
• Perform duties under pressure, in busy circumstances, and varying traffic and weather conditions.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• At least 21 years of age.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting.
• Active and valid driver’s license issued by only one state or jurisdiction.
• DOT card required pre-hire and maintained within 1 year of employment.
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment.

Pay

The pay range for this position is $22.00 - $24.75 per hour. Base pay may vary based on job-related knowledge, skills, shift differentials, and experience. Additional compensation includes:

• Annual bonuses for eligible employees.
• Monthly and/or quarterly incentives for certain roles.
• Shift differentials:
  • Additional $2.75 per hour for overnight shifts (10 PM - 6 AM).
  • Additional $1.75 per hour for evening shifts (6 PM - 10 PM).
  • Additional $1 per hour for weekend hours.
  • Differentials can be combined.

Benefits

• Award-winning medical, dental, and vision insurance.
• Wellness programs.
• Financial benefits, including a 6% 401k match.
• A wide array of other employee and membership benefits.

Schedule

Wednesday, Thursday, Friday, Saturday: 12:30 PM - 11:00 PM.