Roadside Assistance Driver - Flatbed (59520)

About the role

The Roadside Service Tech I-Tow is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences while achieving performance standards and member satisfaction rates.

Responsibilities

• Accepts calls and responds to Dispatch or members with ETA to destination.
• Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation.
• Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation.
• Provides battery boost as appropriate; follows all safety procedures.
• If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.
• Maintains AAA high standard of service and image: Maintains service vehicle and equipment in good safe working order (conduct safety checks). Maintains inventory of tools and products to ensure all service calls can be completed. Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintains a professional image (self and vehicle) to positively represent the AAA brand. Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures).
• Operates in vehicle MDC computer to receive and update information regarding calls.
• Collections Club revenue through cash and credit cards accurately based on services rendered.
• Safeguard confidential information and follow proper guidelines on paperwork according to Club policies.
• Promotes AAA products and services: Educates members on AAA battery replacement service and refers call to appropriate technician. Promotes other AAA products and services.
• Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car).
• Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.
• Supports various fleet locations based on business needs to be flexible and work nights, extended hours, weekends, and holidays.
• Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.
• Works independently with little face-to-face contact with other members of the service team. Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.

Requirements

• At least 21 years of age required and Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting preferred.
• Active and valid driver’s license issued by only one state or jurisdiction.

Qualifications

• High School Diploma or GED required.

Skills

• Customer service skills.
• Technical troubleshooting skills.
• Vehicle maintenance and repair knowledge.
• Communication and problem-solving abilities.

Benefits

• Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.
• Employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Pay

The pay range for this position is $24.00 - $27.00 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Additional compensation includes: Overnight shift differential ($2.75 per hour), Evening shift differential ($1.75 per hour), and Weekend shift differential ($1 per hour).

Schedule

Sunday-Wednesday 3PM-1:30AM