Roadside Assistance Driver - Flatbed (59303)

About the role

The Roadside Service Tech Flatbed is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle. Flatbed Technicians respond to member requests for service within a given ETA, ensuring personal and member safety, and provide various services including jump starts, replacing flat tires, and towing disabled vehicles.

Responsibilities

• Accepts calls and responds to Dispatch or members with ETA to destination.
• Locates members and greets them to take action, such as calming down someone who is angry or providing reassurance and advice to someone who is fearful or anxious.
• Assesses the safety of the scene on arrival to ensure the vehicle is in a safe location to provide service without endangering the member or their traveling companions.
• Provides efficient minor mechanical assistance (if trained and equipped) and towing service:
• Asks probing questions to help diagnose probable causes of breakdowns.
• Makes a preliminary determination of the best course of action based on all information collected about the situation.
• Asks for assistance if unsure about a certain situation.
• Provides battery boost as appropriate; follows all safety procedures.
• If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.
• Maintains AAA high standard of service and image:
• Maintains service vehicle and equipment in good safe working order (conduct safety checks).
• Maintains inventory of tools and products to ensure all service calls can be completed.
• Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage.
• Maintains a professional image (self and vehicle) to positively represent the AAA brand.
• Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures).
• Operates in vehicle MDC computer to receive and update information regarding calls.
• Collections Club revenue through cash and credit cards accurately based on services rendered.
• Safeguard confidential information and follow proper guidelines on paperwork according to Club policies.
• Promotes AAA products and services:
• Edits members on AAA battery replacement service and refers call to appropriate technician.
• Promotes other AAA products and services.
• Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car).

Requirements

• At least 21 years of age required and post-secondary training in automotive mechanics and familiarity of electrical troubleshooting required.
• Active and valid driver’s license issued by only one state or jurisdiction.
• Satisfactory DOT card pre-hire and as a current employee within 1 Year.
• Passes a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy.

Qualifications

• High School Diploma or GED required.

Skills

• Customer service skills.
• Technical troubleshooting skills.
• Emergency response skills.
• Vehicle maintenance and repair skills.
• Communication skills.
• Problem-solving skills.

Benefits

• Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.
• Employees may participate in award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.
• Additional Compensation On Top Of Regular Hourly Pay:
  • Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am.
  • Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm.
  • Additional $1 per hour shift differential for working weekend hours.

Pay

The pay range for this position is $22.00 - $24.75 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience.

Schedule

Shift: Sunday, Monday, Friday, Saturday 10:30 am - 9 pm