Roadside Assistance Driver - Flatbed (58851)

About the role

As a Roadside Service Tech Flatbed at AAA Northeast, you will provide safe and best-in-class roadside solutions for AAA members, ensuring positive member experiences while operating a tow or flatbed vehicle. You will respond to member requests within a given ETA, prioritize safety, and deliver services such as jump starts, tire replacements, and minor mechanical assistance. If a vehicle cannot be repaired on-site, you will tow it to a repair facility or other requested destination while promoting AAA products and services.

Responsibilities

• Accept calls and respond to Dispatch or members with an estimated time of arrival (ETA).
• Locate and greet members, addressing their emotional state (e.g., calming or reassuring them) while handling technical aspects of the situation.
• Assess scene safety upon arrival to ensure the vehicle is in a secure location for service.
• Provide minor mechanical assistance (if trained and equipped) and towing services:
  • Diagnose probable causes of breakdowns by asking probing questions.
  • Determine the best course of action and request assistance if unsure.
  • Perform battery boosts following safety procedures.
  • Safely tow vehicles in accordance with Club policies, AAA towing manual guidelines, or manufacturer specifications.
• Maintain AAA’s high standard of service and image:
  • Keep the service vehicle and equipment in safe working order through regular safety checks.
  • Maintain inventory of tools and products to complete all service calls.
  • Follow traffic laws, safety procedures, and professional standards to avoid injury, crashes, or damage.
  • Represent the AAA brand positively through personal appearance and vehicle condition.
  • Follow temporarily repaired vehicles to ensure member safety or transport members if the vehicle is towed.
• Operate in-vehicle MDC computer to receive and update call information.
• Collect revenue accurately through cash and credit card payments based on services rendered.
• Safeguard confidential information and follow proper paperwork guidelines per Club policies.
• Promote AAA products and services, including battery replacement, and educate members on available offerings.
• Work with Dispatch to assist members in reaching their intended destinations (e.g., hotels, airlines, rental cars).
• Work independently with minimal face-to-face contact with the service team.
• Adapt to a variety of shifts to support a 24/7 operation.
• Prevent damage and injury by identifying secure towing points and responding to changing vehicle dynamics.
• Perform duties under pressure, in busy circumstances, and in varying traffic and weather conditions.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• At least 21 years of age.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting.
• Active and valid driver’s license issued by only one state or jurisdiction.
• DOT card required pre-hire and maintained within 1 year of employment.
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment.

Pay

The pay range for this position is $21.50 - $25.75 per hour. Base pay may vary based on job-related knowledge, skills, shift differentials, and experience. Additional compensation includes:

• Annual bonuses for eligible employees.
• Monthly and/or quarterly incentives for certain roles.
• Shift differentials:
  • $2.75 per hour for overnight shifts (10 PM - 6 AM).
  • $1.75 per hour for evening shifts (6 PM - 10 PM).
  • $1 per hour for weekend hours.

  Differentials can be combined.

Benefits

• Award-winning medical, dental, and vision coverage.
• Wellness and financial benefits, including a 6% 401k match.
• A wide array of other employee and membership benefits.

Schedule

Monday, Wednesday - Saturday, 2:30 PM - 11:00 PM.