Road Supervisor - Home Daily

About the role

The Road Supervisor is responsible for ensuring safe and effective delivery of transit services to our customers through supervision of Bus Operators. Position performs both field and office assignments at the discretion of the Project Manager. Work assignments include road, electronic communications dispatch supervision and operations control center.

Responsibilities

• Supervise end-to-end shuttle bus operations including planning, assigning, and directing work; addressing complaints and resolving problems.
• Supervise and instruct bus operators with regard to safety, service, and scheduling.
• Dispatch replacement buses/operators for vehicles involved in accidents or incidents and buses and operators for special services.
• Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
• Directly responsible to supervise and assist in special projects, and events if service is impacted at all.
• Ensure a safe environment for the operation of service.
• Investigate accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports as well as providing direction for the future.
• Ensure employee's fitness for duty.
• Responsible for filling open runs daily, and projecting manpower needs.
• Coordinate and cooperate with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.
• Perform day-to-day dispatch services from the Control Center and various field locations.

Qualifications

• Must have Class B or higher Commercial Driver's License with Passenger endorsement and air brake endorsement.
• Must be able to obtain and maintain DOT Physical examination.
• Must be a minimum of 23 years of age.
• High school Diploma or General Education Degree (GED) and two years transit related experience and/or training.
• College coursework preferred.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence as well as reports.
• Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
• Bilingual communication skills are a plus.
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
• Basic computer skills are required.
• Must be able to read a map and possess knowledge of the service area.
• Must be able to work flexible days and hours including weekends and holidays.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
• Must provide a complete and verifiable employment history which must be verified with all employers listed on the application and must include the past 10 years of employment, when applicable.
• Must be able to operate the company vehicle without the use of DOT prohibited adaptations.

Physical Demands

While carrying out job responsibilities, the employee is regularly expected to stand, walk, use hands for handling or manipulation, reach with arms, and communicate effectively. The role frequently involves prolonged periods of standing or sitting outdoors while managing crowd control or responding to environmental spills. Occasional activities may include climbing, balancing, stooping, kneeling, crouching, or crawling. The employee may also be required to lift up to 50 pounds. Vision requirements for this role include the ability to see clearly at close and long distances, peripheral vision, depth perception, night vision, and the ability to adjust focus as needed.

Work Environment

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the environment is moderate.

Classification: non-exempt, hourly
Job Type: FT
Reports: onsite
Location: Claude, Texas
Schedule: Shift Range
Pay: $26/hr