RNCC

About the Role

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Job Profile Summary

The RN, Case Manager is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Team (IDT), and providing clinical, palliative and supportive care to the patient/family unit in order to keep the participant in their home environment as long as possible.

Qualifications

• Current license as RN in the state where the employee will be working
• Minimum of one (1) year nursing experience in hospice or hospital experience preferred
• Employees working at PACE, certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Valid driver’s license and automobile insurance per Company policy; reliable transportation to meet visit schedule
• Ability to use equipment with visual and auditory mechanisms
• Ability to effectively communicate in English (verbal and written)
• Ability to visit participants in their homes to conduct assessments
• Ability to perform essential physical functions (lifting patients/equipment, bending, pushing/pulling, kneeling) with or without reasonable accommodation
• Active BLS certification for healthcare professionals from the American Heart Association or Red Cross
• Some locations may require providing reassurance on the phone, assisting with solutions, coordinating in‑person visits, utilizing support resources, documenting patient/family contact information in the EMR, and communicating with the Interdisciplinary Team

Competencies

Satisfactorily complete competency requirements for this position.

Responsibilities

• Represent the Company professionally at all times through care delivered and services provided to clients
• Comply with all State, federal and local regulations, maintaining a strong position against fraud and abuse
• Follow Company policies, procedures and standard practices
• Observe health, safety and security practices
• Maintain confidentiality of patients, families, colleagues and other sensitive information
• Use resources in a fiscally responsible manner
• Promote the Company through participation in community and professional organizations
• Participate proactively in improving performance at organizational, departmental and individual levels
• Advance professional knowledge, skill level, and electronic media skills
• Support Company research and educational activities and share expertise with co‑workers
• Participate in Quality Assessment and Performance Improvement activities as appropriate
• Provide and manage direct care to patients and families as part of the Interdisciplinary Team, incorporating psychosocial, spiritual, cultural, physical and biological components
• Coordinate an individualized Plan of Care that reflects the patient’s evolving needs
• Educate patients, families, caregivers and health professionals about disease process, prevention, palliative interventions, caregiving, dying process and safety practices
• Conduct home visits to assess safety, medication, nutrition, and DME compliance
• Report changes in patient condition to appropriate IDT members or health professionals
• Participate with the IDT to evaluate hospice referrals/admissions for level of care appropriateness
• Attend daily IDT collaboration meetings and present concise oral and written reports
• Communicate accurately and positively with physicians, staff, patients, families, and supervisors
• Supervise patient care provided by Community Health Workers and Home Health Aides as requested
• During emergencies (e.g., hurricanes), report to designated locations to ensure continuity of services, potentially arriving early or staying overnight
• Perform other duties as assigned

Physical Demands

While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to stand, sit, reach with hands/arms, lift, bend, balance. Occasionally required to pull, push, stoop/crouch, kneel, climb stairs.

Compensation

Pay Range: $69,720.00 – $103,771.25

This position requires consent to drug and/or alcohol testing after a conditional offer of employment and ongoing compliance with the Drug‑Free Workplace Policy. Employees performing services for Florida affiliates are screened through the Florida Care Provider Background Screening Clearinghouse.