RN Virtual Health Triage Nurse- (Part time 24 Hours- 3rd Shift)

About the role

Reports to the Virtual Health Manager. The RN Virtual Health Triage Nurse receives and triages inbound calls to St. Elizabeth Physicians practices, performs medical triage using established protocols, provides guidance per protocol, schedules appointments as indicated, and collaborates with providers to deliver safe, timely, effective, and efficient patient care. As part of the Virtual Health Care Team, the nurse operates on an interdisciplinary team and may participate in other Virtual Health initiatives such as providing guidance on care and best practices, piloting new initiatives, and working remotely as a member of a virtual team.

Responsibilities

• Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
• Triage patients per protocol recommendations.
• Schedule appointments for patients.
• Use manual/computerized system to match physician/clinician availability with patient preferences for date and time.
• Communicate with physicians/clinicians and other staff about patient concerns/issues related to scheduling.
• Ensure complete and accurate information in the Electronic Health Record.
• Communicate effectively and professionally with patients, providers, support employees, co‑workers, and management.
• Contribute to the development of protocols, procedures, patient education, and training as assigned.
• Participate in peer review, quality assurance, and other committee functions.
• Perform other duties as assigned.

Requirements

• Active, unencumbered multistate (compact) RN license from a Nurse Licensure Compact state (Kentucky, Indiana, or Ohio).
• Must obtain an Ohio and Indiana RN license within 30 days of hire.
• Minimum education: Associate Degree in Nursing (BSN preferred).
• Minimum of 3 years of RN experience.
• Must live within 1 hour of Erlanger, KY.

Skills

• Ability to manage and prioritize multiple tasks.
• Knowledge of electronic Health Records (EPIC).
• Comfort using Perfect Serve for provider messages.
• Proficiency with Microsoft Excel, Word, Outlook, PowerPoint and ability to learn other computer skills as needed.
• Ability to work professionally with doctors, hospital administration, management, SEP associates, and the public.
• Organized, neat, self‑motivated.
• Warm personality with concern for others.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to affect change and perform critical analysis.
• Self‑directed.
• Ability to work autonomously.
• Positive attitude.
• Quest for learning and excellence.
• Ability to work well telephonically and face‑to‑face.

Benefits

• Work from home after training.
• Opportunity for career growth.

Schedule

3rd Shift, Part‑time (24 hours per week).