RN Triage Nurse

This position is a work-from-home role serving Hematology Oncology of Indiana in Indianapolis. Candidates must be located in the Eastern Time zone.

Responsibilities

• Answer incoming phone calls regarding patients, using nursing assessment skills to determine urgency and direct calls appropriately.
• Consult with Head Nurse and/or physician to resolve patient problems or direct calls to the appropriate person.
• Maintain a daily log of incoming calls and chart decisions made.
• Pull patient charts to accompany messages for nurses and doctors.
• Discuss with physicians or nurse practitioners the steps necessary to ensure proper patient care.
• Review and discuss abnormal labs or tests with physicians to determine appropriate action and chart as needed.
• Handle hospice and home health agency inquiries, documenting physician decisions regarding requests.
• Contact emergency rooms when patients are directed there, providing diagnosis, explanation, and physician contact information.
• Process prescription refill requests according to company procedures.
• Work at any company location as needed to meet business demands, including overtime with sufficient notice.
• Perform other duties and projects as assigned.

Requirements

• Nursing degree.
• Active RN license in the state of employment.
• Current CPR and BLS certifications.
• Valid driver’s license and vehicle for travel to other clinic locations as needed.
• Experience with hematology/oncology patients in a clinic or hospital setting.

Skills

• Analysis & Critical Thinking: Solid problem-solving, decision-making, planning, time management, and organizational skills. Detail-oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Strong interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, and diversity awareness. Ability to handle sensitive and confidential material, including emotionally charged matters.
• Communication Skills: Excellent command of the English language (second language is an asset). Effective oral, written, and presentation skills; active listening and balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus with the ability to build a culture of quality, performance, and operational excellence. Business and political acumen, collaboration, and positive relations with employees, physicians, and the community.
• Self-Management: Ability to manage time, conflicting priorities, stress, and professional development. Self-motivated, able to work independently with limited supervision, and effective in a remote work environment. Demonstrated ability to juggle competing priorities in a fast-paced, multi-site setting.
• Computer Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Electronic Medical Records (EMR).

Pay

$24.83 - $46.12 per hour.

Schedule

Monday to Friday, 8:00 AM – 5:00 PM. Occasional overtime and weekend shifts may be required based on location hours and operational needs. Travel is less than 25%.