RN Supervisor - Engagement Center Remote

Responsibilities

• Supervises daily activities of a multi-disciplinary team including RNs, LPNs, Medical Assistants, and unlicensed team members to ensure quality, productivity, service, and patient safety expectations are met.
• Monitors clinical interaction volumes and acuity to adjust resources in real-time.
• Collaborates with clinical quality and education peers to develop and implement audit criteria, resources, and training to support team member success in delivering high-quality service and safe patient care.
• Provides 1:1 and group coaching based on individual team member performance and outcome trends.
• Coordinates, communicates, and implements processes for compliance with organizational policies, licensure, and state/federal regulatory requirements.
• Collaborates with clinical education to develop and implement continuing education required for licensure.
• Functions as a liaison with internal/external business partners to identify opportunities for optimization, service gap closure, increased consumer experience, and patient safety.
• Resolves patient, customer, and business partner concerns in collaboration with manager when appropriate.
• Actively participates in strategic planning and implementation to support departmental and organizational goals.
• Develops and implements change management, communication, and sustainment plans in collaboration with manager.
• Collaborates with team members, leadership, and business partners to continually assess and optimize workflows, as well as develop and implement new workflows and/or lines of service.
• Performs human resource responsibilities including coaching, performance reviews, hiring, compensation changes, promotions, career ladder progression, professional development, performance improvement planning, and separations.
• Responsible for team member engagement activities and outcomes.
• Ensures adherence to the organization’s Code of Ethical Conduct and compliance with applicable policies, regulations, and laws for both personal actions and those of supervised team members.

Requirements

• Registered Nurse License (required).
• Bachelor’s degree in Nursing or equivalent experience.
• Typically requires 5 years of experience in nursing.

Skills

• Excellent interpersonal, problem-solving, and critical decision-making skills.
• Advanced computer skills, including Microsoft Office Suite and database applications.
• Functional experience with electronic medical record and telephony systems (preferred).
• Demonstrated ability to work with a variety of individuals, skill sets, and roles.
• Excellent written and verbal communication skills; ability to tailor messaging for diverse audiences.
• Demonstrated ability to prioritize multiple responsibilities and tasks with a high level of autonomy.
• Experience with project management, sustainment planning, and operational budgeting.
• Results- and detail-oriented approach with strong analytical skills.