RN Supervisor AHMG MHI Clinical Contact Center

About the role

Joining AdventHealth is about extending the healing ministry of Christ. As a Clinical Contact Center member, you'll play a crucial role in ensuring adherence to standards and regulations, evaluating clinical performance, and managing compliance programs.

Responsibilities

• Maintains up-to-date records of staff certifications and professional credentials.
• Develops and implements training programs to enhance clinical skills and knowledge.
• Analyzes data and trends to inform decision-making and improve clinical performance.
• Facilitates team meetings and training sessions to foster communication and collaboration.
• Collaborates with leadership to address compliance issues and implement corrective actions.
• Coordinates with various departments to ensure consistent application of policies and procedures.
• Evaluates clinical performance of staff, providing feedback and recommendations for improvement.
• Manages compliance programs to ensure all activities meet regulatory and accreditation requirements.
• Conducts regular audits and inspections to assess compliance with safety and quality standards.
• Monitors practice and organizational policies to ensure adherence to standards and regulations.
• Provides ongoing education and support to staff to promote best practices and professional development.
• Communicates complex information to all levels of staff.
• Articulates patient information clearly and concisely.
• Assigns ratings or triages needs based on patient conditions.
• Passes information on to other members of the care team.

Requirements

• Experienced in application of Microsoft Office Suite with Microsoft Teams, Word, PowerPoint, and Excel skills.
• Strong organizational, project management, and interpersonal skills.
• Effective communication skills, both written and verbal.
• Ability to articulate complex information in understandable terms to all levels of staff.
• Proficient in Microsoft Office Applications, including Word, Excel and PowerPoint.
• Excellent creative, analytical, and critical thinking skills.
• Excellent presentation and interpersonal communication skills.
• Demonstrates the ability to develop and mentor others to their optimum levels of skill and professionalism.
• Extensive knowledge of anatomy, physiology, and nursing care standards.
• Analytical skills to assess patient condition.
• Effective oral communication skills to interview patients and explain next steps as well as to pass information on to other members of the care team.
• Decision-making skills to quickly assign a rating or triage need.
• Strong written communication skills to record patient information clearly and concisely.
• Thorough understanding of infection control and health and safety standards.

Qualifications

• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]
• Field Of Study N/A
• 3+ years experience in clinical nurse telephone triage [Preferred]
• 1+ years leadership experience [Preferred]
• 2+ years experience in outpatient practices [Required]

Skills

• Knowledge of Microsoft Office Suite
• Organizational and project management skills
• Interpersonal skills
• Communication skills
• Complex information articulation skills
• Microsoft Office Application proficiency
• Critical thinking skills
• Presentational and interpersonal communication skills
• Mentoring and development skills
• Nursing knowledge
• Ambulatory care nurse certification (AMB-BC) [Preferred]

Benefits

Includes medical, dental, vision insurance, life insurance, disability insurance, paid time off, retirement plan, and more.

Pay

$68,132.50 - $119,520.35

Schedule

Full time, Shift Day (United States of America)

Additional Information

N/A

Licenses and Certifications

• Registered Nurse (RN) [Required]
• Basic Life Support (BLS) [Required]
• Ambulatory Care Nurse-Board Certified (AMB-BC) [Preferred]

Physical Requirements

View physical requirements

Background Screening Requirement

Certain positions are subject to Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.