RN, Registered Nurse | Patient Representative

Position Overview

The Patient Representative RN serves as a trusted advocate and strategic partner across Emplify Health, helping ensure patients and families feel heard, valued, and supported throughout their healthcare journey. In this role, you'll partner with leaders, care teams, and operational departments to address patient concerns, support service recovery efforts, identify opportunities for improvement, and help strengthen the patient experience across our healthcare system.

What You'll Do

• Partner with operational and clinical leaders to improve the patient experience and drive continuous improvement initiatives.
• Analyze patient feedback and trends to identify opportunities for process improvement.
• Serve as a trusted resource for leaders navigating complex patient concerns and service recovery situations.
• Build collaborative relationships across departments to promote patient-centered outcomes.
• Support initiatives that enhance communication, quality, safety, and patient satisfaction.
• Help mitigate organizational risk through proactive problem-solving, conflict resolution, and patient advocacy.
• Review medical records and gather information to investigate and resolve patient concerns.

Required Qualifications

• Minimum of Associate degree in Nursing.
• Current RN licensure in the State of Wisconsin upon hire.
• Minimum of 3–4 years of RN experience in a hospital and/or clinic setting.

Preferred Qualifications

• Five or more years of diverse clinical nursing experience across acute care and ambulatory settings.
• Experience working within Epic electronic medical records system.
• Experience in patient relations, patient advocacy, service recovery, quality improvement, risk management, or healthcare leadership.
• Knowledge of CMS regulations and healthcare complaint/grievance processes.
• Experience influencing change and collaborating with interdisciplinary teams.
• Strong communication and relationship-building skills.
• Excellent organizational, time management, and documentation skills.
• Critical thinking, problem-solving, and conflict resolution abilities.
• High emotional intelligence, professionalism, and a solution-focused approach to challenging situations.

Ideal Candidate Profile

• Passionate about patient advocacy and improving the patient experience.
• A skilled relationship builder who collaborates effectively with patients, families, leaders, and care teams.
• An effective communicator who can navigate difficult conversations with empathy, professionalism, and objectivity.
• A critical thinker who can assess complex situations and identify practical solutions.
• Organized, self-directed, and comfortable working independently.
• Driven by continuous improvement and willing to challenge the status quo in a constructive, non-punitive manner.
• Positive, resilient, and energized by work that creates meaningful impact for patients and the organization.

What You'll Get

• Starting annual salary of $65,312+, with additional compensation based on experience.
• Opportunities for career advancement through our Career Development Center.
• Comprehensive benefits package.
• A collaborative and supportive Patient Experience team culture.
• The opportunity to influence system-wide improvements and organizational decision-making.
• Meaningful work that helps ensure patient voices are heard and translated into action.