RN Patient & Quality Navigator - Surgical Programs

SUMMARY

The RN Navigator is responsible for advancing exceptional surgical care through coordination, support, education, and advocacy. The Navigator collaborates with key stakeholders to plan, organize, and manage activities of the Orthopedic, Spine, and Bariatric Surgical Programs. Maintains compliance and certification with the American Society of Metabolic and Bariatric Surgery (ASMBS), Joint Commission Orthopedic Advanced Certification, and Joint Commission Spine Certification.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Establishes close relationships with and serves as primary point of contact for orthopedic, spine, and bariatric patients and provider offices.
• Serves as liaison for patients and their care teams.
• Responsible for follow up with patients, monitoring progress, coaching, and providing education through the completion of the surgical journey.
• Communication is a combination of in person, by phone, email, video conference, and within the EMR system.
• Responsible for identifying concerns through the surgical continuum and facilitates timely communication and collaboration between office practice, scheduling, preoperative, intraoperative and postoperative phases, and post-acute care teams.
• Oversees data collection, patient reported outcomes, and abstracting information into reporting tools and patient management systems.
• Responsible for required documentation for Joint Commission Advanced Orthopedic and Spine Certifications and Metabolic and Bariatric Surgery Accreditation and Quality Program.
• Facilitates Center of Orthopedic Excellence, Spine, and Bariatrics Committee meetings.
• Contributes to the strategic management and planning for the Joint Commission Advanced Orthopedic and Spine Certifications and Metabolic and Bariatric Surgery Accreditation and Quality Program surveys.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.

EDUCATION

BSN or degree in healthcare related field. Master’s Degree preferred.

LICENSES/CERTIFICATIONS

• Registered Nurse (RN)
• AHA Basic Life (CPR)
• Certification in specialty preferred

EXPERIENCE/SKILLS

• Acute care clinical, quality, or informatics experience.
• Meditech, Microsoft applications including Outlook, Word, Excel, PowerPoint.
• Requires effective use of problem solving, negotiating, conflict management, team leading, and teambuilding skills.
• Must possess ability to communicate well in written and verbal forms with others, both internally and externally.
• Must have a thorough knowledge of health system organizations, administration, policies, and procedures.

SUPERVISORY RESPONSIBILITY

None

PAY RANGE

$77,230.40-$154,460.80

LOCATION

795 Middle Street - 795 Middle Street Fall River, Massachusetts 02721

WORK TYPE

M-F 0700-1530

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No