Jobs · Customer Service · Pennsylvania

RN, Patient Onboarding Nurse, Scranton TRU (FT, 12pm-8:30pm)

Allied Services · Scranton, PA · 1 mo ago
Customer ServiceFull-time

Brief Description

Under the direction of the Scranton Transitional Director of Nursing, the Patient Onboarding Nurse coordinates the new admission’s transition into the Scranton Transitional Unit. This position facilitates a positive first impression to the new patient, and their representative, if applicable, through facility and staff introductions, orientation, and utilization of strong customer service skills during this transition period.

Responsibilities

  • Evaluates and documents Braden Scale, bowel and bladder, pain assessment, medication review, and coordination with pharmacy/physician upon admission.
  • Coordinates with attending physician for order entry into the Point Click Care EMR system.
  • Provides introductions to the professional nursing staff and direct care staff assigned to the resident within 2 hours of admission.
  • Describes facility normal routines and obtains the resident’s customary routine and preferences.
  • Facilitates creating a homelike environment and securing personal possessions upon entry.
  • Develops the baseline care plan within 48 hours of admission in collaboration with the resident, and representative as appropriate, and other disciplines.
  • Ensures the care plan interventions are in place to create a smooth transition to this level of care, incorporating the goals of the resident/representative.
  • Provides exceptional customer service skills to residents, visitors, and other team members.
  • Participates in the unit’s QAPI program and provides feedback to administration on potential performance improvement areas; facilitates resident and family feedback on the same.
  • Works collaboratively with administration to identify solutions and participates with monitoring effectiveness.
  • Provides input and feedback into the quarterly facility assessment.

Requirements

  • Graduate of an accredited Nursing Program required.
  • Minimum of one (1) year of experience preferred as an RN.
  • Possession of a current license as a Registered Nurse as issued by the Pennsylvania State Board of Nurse Examiners.
  • Ability to interact and communicate effectively both verbally and in writing required.
  • Proficient in data entry into the EMR system.
  • Strong time management skills.
  • CPR certification must be obtained and maintained.
  • Must be cleared by PA State Police criminal history check.
  • Must be able to demonstrate the knowledge and skills necessary to provide individualized care appropriate to the age specific needs and culture of the patient served.
  • Participation in formal staff development programs.

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