RN - NURSE NAVIGATOR -

Department

Radiology – Interventional Rad

FTE: 1.00 Full Time

Shift: Days

Position Summary

Transforms care through assessment and advocacy, decreasing barriers (e.g., insurance, language, prep compliance) to access, coordinating and utilizing appropriate resources, and providing a positive financial impact. An effective RN Nurse Navigator possesses skills in communication, organization, problem solving, critical thinking, collaboration, advocacy, time management, and multitasking. Must possess knowledge and experience in the department specialty and have a broad understanding of the health care system. Ensure adherence to hospital and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult, and geriatric age groups.

Responsibilities

• Patient Centered Med – Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable.
• Customer Service – Ensure quality customer service through training, monitoring and coaching; resolve customer service issues and problems.
• Navigation/Patient Advocacy – Work to eliminate barriers to access to culturally competent medical services for all patients. Assist patients to access community resources and financial assistance programs.
• Collaboration – Collaborate with medical providers, multidisciplinary team members, and community resource providers to assist patients in meeting treatment goals.
• Problem Solving – Recognize problems, identify causes, take corrective action, and inform leadership of activities, problems, and needs within the department.
• Policies – Work within hospital, nursing division, and departmental policies.
• Statistics – Maintain and report applicable statistics regarding programs and client services.
• Documentation – Document all client encounters per the electronic medical record as instructed.
• Committees and Meetings – Attend meetings; participate in committee functions; engage in hospital‑wide activities and committees within the scope of the position or as directed.
• Development – Enhance professional growth through participation in educational programs, reading current literature, attending in‑services, meetings, and workshops.
• Patient Safety – Follow patient safety‑related policies, procedures, and protocols; proactively seek opportunities to improve safety; identify and report/correct environmental conditions that may put a patient at risk; report potential or actual safety concerns, medical errors, and near misses; encourage patients to actively participate in their own care.
• Patient Care – Deliver safe direct care to an assigned group of patients as required.
• Tests and Procedures – Assist with special tests and procedures, ensuring proper consent has been obtained.
• Medication – Administer medication, including IV medication, via the Seven Rights; document and communicate clinical findings.
• Emergency Measures – Assist with or institute emergency measures for sudden, adverse developments in patients.

Qualifications

• Education: Essential – Program Graduate from a nationally accredited nursing program; Nonessential – Bachelor’s Degree or BSN in a related discipline.
• Experience: Essential – 1 year directly related experience; Nonessential – No preferred experience.
• Credentials: Essential – CPR for Healthcare/BLS; Provider or Professional Rescuers within 30 days; RN licensure in NM or as allowed by reciprocal agreement.

Physical Conditions

Sedentary work with occasional exertion of up to 10 pounds; frequent minimal force activities such as sitting, brief walking or standing. Working conditions may include low physical risk, occasional exposure to sig‑hazard (combative patients), travel to various work sites, on‑call duties, and required tuberculosis testing upon hire and as needed.

Benefits

• Sign‑On Bonus available.
• Relocation Assistance available.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.