RN Field Clinical Care Coordinator

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable.

About the role

As an RN Field Clinical Care Coordinator, you will be an essential element of an Integrated Care Model by relaying pertinent information about members' needs and advocating for the best possible care available, ensuring they have the right services to meet their needs. This is a field-based role where you will spend at least 50% of your time visiting members in their homes. You'll need to be flexible, adaptable, and patient in all types of situations.

If you reside within the Lawrence, MA market and surrounding areas, you will have the flexibility to work telecommute*.

Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Assess, plan, and implement care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members

Requirements

• Current and unrestricted independent licensure as a Registered Nurse in the state of MA
• 2+ years of clinical experience
• Intermediate level of proficiency with MS Office, including Word, Excel, and Outlook
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to travel in assigned regions to visit members in their homes and/or other settings, including community centers, hospitals, or providers' offices (to cover Lawrence, Methuen, Haverhill, Andover, Dracut, and surrounding cities)
• Access to reliable transportation & valid US driver's license

Preferred Qualifications

• Bachelor's or Master's degree in Nursing
• Certified Care Manager (CCM)
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Experience working in team-based care
• Background in Managed Care
• Ability to utilize an Electronic Medical Record or other electronic platforms
• Bilingual in Cantonese, Mandarin, and Vietnamese

Physical Requirements

• Ability to transition from office to field locations multiple times per day
• Ability to navigate multiple locations/terrains to visit employees, members, and/or providers
• Ability to transport equipment to and from field locations is needed for visits (e.g., laptop)
• Ability to remain stationary for long periods of time to complete computer or tablet work duties
• Demonstrated ability to work in fast-paced environments

Benefits

• Paid Time Off (accrued from first pay period) plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $29 - $52 per hour based on full-time employment, depending on several factors including but not limited to local labor markets, education, work experience, and certifications.

*All telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.