RN, Day Triage - Monday - Friday 8am - 5pm - (Loudoun/Fauquier/Prince William Counties) VA - (Not a Remote Position)

About the role

The RN Day Triage provides telephonic and ad hoc support to patients and families, establishing and maintaining positive relationships with team members, patients/families, and referral resources.

Responsibilities

• Trips phone calls and ensures that callers' needs are met efficiently using excellent customer service skills.
• Provides and manages direct care to patients and families incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
• Responsible for the timely, courteous, and effective handling of clinical inquiries related to Chapters Health System’s services.
• Promotes and clearly explains benefits of Chapters Health System’s services.
• Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.
• Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).
• Provides reassurance to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates or completes in person visit when needed/or requested.
• Aids the patient and family to achieve the desired comfort levels.
• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.
• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).
• Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction.
• During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.
• Performs other duties as assigned.

Qualifications

• Current Affiliate state or multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
• Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred.
• Excellent critical decision making and problem-solving skills.
• Excellent clinical and assessment skills.
• Ability to use equipment with visual and auditory mechanisms.
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
• Able to effectively handle stressful situations professionally and calmly with exceptional customer service.
• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits.
• Able to work in a cooperative team environment.
• Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills.
• Able to perform sedentary work with frequent interruptions.
• Able to manage the emotional stress of working with and caring for terminally ill patients and their families.
• Able to perform the essential functions and physical requirements lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations.